Acceptable Returns

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the website within 15 days of all items from the delivery date.
2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.

Acceptable Valid Reasons for Return

1. Delivered Product is damaged (physically destroyed or broken) / defective
2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
3. Delivered Product is “No longer needed”* (*you have changed your mind about the purchase / *the size of a fashion product does not fit / *you do not like the product after opening the package) – eligible for selected products only.